interviews
EAT OFFBEAT
by Manal Kahi
June 15, 2019
This interview with Manal Kahi, co-founder and CEO of EAT OFFBEAT, was conducted and condensed by frank news.
EAT OFFBEAT is a New York City based catering company that works exclusively with refugees.
How did you get started on this work? I know the crux of the business is in hiring refugees, are there particular guidelines about who qualifies as a refugee?
Manal: We're a catering company. We deliver authentic meals that are entirely conceived, prepared, and delivered by refugees here in New York City. Basically the model is we hire talented refugees who are looking to be in the food industry.
They happen to be with the UNHCR, they happen to be refugees by status – but they are chefs by nature.
We train them, for those who haven't had a professional culinary training or haven't had experience working in profession kitchens – we train them so they become profession chefs, we help them scale their recipes and then we deliver their dishes. It's the way they make it at home but they prepare it at our commercial kitchen and we deliver that to mostly offices and private parties or events all over New York City.
image via EAT OFFBEAT
Does hiring a refugee have any complications or benefits?
Manal: Complications? Not necessarily. They are usually referred to us by the IRC, the International Rescue Committee, and maybe that's a good place to answer your question of how we decide they're refugees.
We have a partnership with the IRC, which is one of nine resettlement agencies in the U.S. They help refugees. They help them even before coming here, they provide assistance to refugees filing for refugee status back home.
And once someone is approved they go through the very lengthy security process. They get to the U.S. and the IRC is mandated by the government to assist them in the settlement process. That includes picking them up at the airport, finding accommodations. Part of the assistance they provide is also finding jobs or employment and this is where we come in. Whenever we're hiring they send us candidates who are looking for a job who are recently resettled or who simply just want to be in the food industry. And that's how we hire.
So to answer your question on definition of who is a refugee for us, it's really whoever gets referred to us by the IRC.
Are you hiring full-time or part-time?
Manal: There's a good mix of both. It's a blend. Anyone who's a chef, who has items on the menu, who is contributing to the menu, that's a full-time position, because we need that chef to be at the kitchen whenever we get an order. We have a few positions that are more part-time.
How many people are you working with at the moment?
Manal: We're close to thirty people day to day.
Wow.
Manal: And that includes every function. That's chefs, sous chefs, delivery operators, customer service, everything all together. And it's a mix of refugees but also a couple of Americans. Especially on administrative functions.
Are you looking to expand beyond New York City?
Manal: Not necessarily and definitely not right now. We would never say "Never", that might happen an some point but for now our focus is really on New York City alone.
Are you set up as a for-profit business or a 501c3?
Manal: We are a for-profit business.
Do you feel like you're mission driven?
Manal: We are definitely mission driven. Definitely heavily mission driven. It's what guides us, it's what defines us, and it's part of who we are. At the same time we see ourselves as a food company first, we are definitely food centric, we're people centric, and the mission is very heavy. But it's very important that we are making money because that's the only way we can actually achieve our mission and keep hiring people and keep paying them decent wages.
Business is super important but for us it doesn't makes sense unless there is the social mission part attached.
Can you tell me a little bit about your own background?
Manal: I'm originally from Lebanon. I came here as a graduate student in 2013. My background was in environmental management. My goal was to go a bit more into international climate affairs. I was working on climate affairs in the Middle East and I wanted to go international. That's part of why I chose to come to New York, to be close to the U.N., multi-national institutions or organizations. And then when I came here, I was a bit disappointed with hummus in grocery stores –
I heard.
Manal: So that's really what sparked the idea initially. I started making my own. I got my grandmothers recipe and when that became successful here we thought why not commercialize it.
The first step was the hummus, the next step was...
Manal: Exactly the first step was the hummus and clearly the idea was not just make hummus and sell it, it was initially to have it made by refugees here who were being resettled here in New York City who wanted to share their hummus recipes with the rest of New York and commercialize that. That was really the idea early on. Then after that we went to studying the market, looking at the idea and we thought it was much better to go global. We though why not open it to any refugees coming from all over the world and discover these recipes that, just like hummus, are so much better when their homemade or made by someone who knows how it should taste.
We hire based on talent and passion for food regardless of where people come from, but so far it's been very diverse.
Do you think that it's hard for refugees to find work placement?
Manal: From what I see, my own personal opinion, it's different when you're an immigrant versus when you're a refugee. The only difference is, mainly when you're an immigrant you made the choice yourself, so very often you would have taken English classes, you made the choice as to where to go and when to go and why to go. But when you're here as a refugee very often you actually had to.
And why that makes it a bit harder is because when you come as an immigrant, when it's you're own choice, you may have come as a student, you have a bit more leeway and a bit more time to give it more consideration and decide whether you're going to go and what you're going to do exactly. Whereas if you come as refugee very often you just have to flee and you have to make it work with whatever.
I wouldn't say it's extremely hard to find a job. Jobs are available. It's similar to anyone who's looking for a job. It is definitely much harder to find a job that is a decent wage and a good job that makes you proud and that brings your dignity back – because very often you don't have transferable skills, you probably don't speak the language, so if you had training as an accountant before coming here it's much much harder to find a job as an accountant than to find a job at something else you're not necessarily passionate about.
Is there anything you've learned in the process of working with refugees about the refugee process?
Manal: One thing we've learned is that simply by providing a work environment and an atmosphere where people form a community, and they help each other even indirectly by being part of that kitchen and part of that community, people start to integrate and adjust and get adapted to their new lives much easier than when they're isolated and do not have a supportive community around them.
I see it happening in our kitchen.
I see a very high level of resilience that I think is notable and particular. All of our chefs, you can just see it, they're ready to do whatever it takes to succeed and they're very committed to the work they are doing. They are also very adaptable. Whenever we have a problem, something going wrong, everyone is very involved in the work and passionate about it and finds a solution. I think there's that added characteristic that is very common among everyone who's on our team.
What are your goals moving forward?
Manal: We have three goals. The first is to provide quality jobs to talented refugees who want to be in the food industry. The second is more about New Yorkers – it's about introducing New Yorkers to this menu and off the beaten path cuisines and somehow connect them, build bridges, between them eating our food at their homes or offices and us cooking in the kitchen. And the third ultimately is about changing the narrative around refugees, showcasing a different and more positive story.
What do you think the current narrative is around refugees?
Manal: That's a good question. Very often the narrative is around a more negative rhetoric, "they are stealing our jobs, not contributing to the economy, taking resources away." Or if it's positive it's all about how vulnerable the community is and how they always need charity, they always need help. Those are two concepts we are trying to change or at least provide one example where it's not necessarily the case, and we really push our customers to shift perspectives a bit, change perspectives a bit. Because in our case we refugees, we immigrants, are actually helping New Yorkers discover something new. It's all about shifting the table on that.
We're a 'for profit' we're not a 'non-profit'. Part of that is to show our chefs are contributing to the economy. They are contributing to making a richer food scene here in New York. They're active contributors to the economy. They're adding value. They're bringing value. And that's the other thing we want to highlight. They're not relying on charity, they're not taking they are contributing, they're paying their taxes.
The narrative becomes less about pity and charity and more about contribution and resilience.
Manal: Exactly!
Seeing people for who they are and what they have to bring rather than the status they came with.
image via EAT OFFBEAT
interviews
In Conversation with Morley Winograd and Jack MacKenzie
by Morley Winograd & Jack MacKenzie
May 28, 2019
This interview with Morley Winograd and Jack MacKenzie was conducted and condensed by frank news.
Morley Winograd is an author, speaker, Senior Fellow at the University of Southern California, and former Senior Policy Advisor to Vice President Al Gore. He is currently the president and CEO of the Campaign for Free College Tuition.
Jack MacKenzie is Executive Vice President and Market Lead for PSB’s Media & Entertainment Group, based in Los Angeles. MacKenzie is the 2015 recipient of the Market Research Association’s Impact Award for research innovation.
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Morley Winograd: I'm the president and CEO of the Campaign for Free College Tuition. I've been working the issue for about six years, trying to do something about economic mobility for the millennial generation – who I've written three books about.
Jack MacKenzie: I've read all of Morley's books and am on the strategic advisory council for Campaign for Free College. I offer up polling on the issue.
Morley, given your political background, why did free college become your focus?
MW: I've had a long career in business and politics, and my interest in public policy and American democracy's been a lifelong concern. When I turned 70, I retired from the academic world. A friend visited who I've known since high school – we were talking about what to do in our 70's. His argument was that we needed to return to the original motivation for our life's work and figure out what we could do in our 70's that we weren't able to do in our previous age.
Our lifelong issue is American democracy, and how to make it work better. What was keeping it from working better and what were the dangers and threats?
We thought about America in the 21st century and it's economic challenges. Economic mobility became more and more difficult and less and less frequent. The barrier seemed to be the vast value placed on having an education in our new information age economy. And the barrier for that, of course, was the price of getting a higher education. Unless we did something about that price, we weren't going to fundamentally address structural economic inequality in America.
We started talking about making college free. I coauthored a book called, Millennial Momentum, in the chapter on higher education, I came across the The Kalamazoo Promise. In the course of writing that subsection of the chapter, I got carried away at the end and said that some day the Kalamazoo promise should be American's promise – or will be America's promise, and that college would be free for everybody.
I re-raised that in the course of this conversation amongst people for whom that was the furthest thought in their mind. It struck a chord in the group of people we were talking to, who were politicians who had, like us, finished a career in public life and thought the notion of free college would be a very attractive one, but of course impossible, a crazy idea. One of them called me on his way home from the golf course one day, and said, “I figured it out.”
I said, what do you mean you figured it out?
He said, "I figured out how we can make college free." We reconvened everybody and he presented his ideas – half the group quit because they thought it was such a stupid thing to do. Other people in the group, like Sara Goldrick-Rab, said yeah, that's what I've been arguing for. Out of that was born this non-profit of the Campaign For Free College Tuition.
Jack, how did you get involved?
JM: Morley and I go back 15 years. This was a perfect match of both our professional interests and our private interests. I was a journalist for the first half of my career, and a market researcher in the second half. In both of those careers I’ve seen the disintegration of the middle class and the growing disparity of life success that seems to be drawn on educational lines. It didn't used to be that way because we had a different kind of economy and you could have a high school diploma, get a good job in a factory or in a number of manufacturing jobs, and do okay in America. You can't now.
People say it's a good idea but not possible. That's actually the perfect combination, which is, no one says it's a bad idea. They just want to come up with logistical reasons why it wouldn't work – money, process, whatever. People in this country need an education. I believe that 14 or 16 is the new 12 when it comes to the amount of school necessary to compete in this economy, and if that's the case then we ought to make it possible.
How does the organization operate? What are your goals for policy, specifically at the state level?
MW: In the course of our organization's history, we've kept our eye on the goal of making college tuition free, and then tried to figure out different strategies for getting there. Originally we were very focused on the federal government. We were fortunate to have president Obama decide it was a good idea also, and when he announced his idea for how the federal government could support state efforts to make their community colleges free, it became the thing we focused on for almost a year.
We made almost no progress at the federal level, but there were states like Tennessee and Oregon, that were actually going ahead and doing it. We concluded that the most progress we were likely to be able to make over the next few years would be at the state level, and that we could provide resources.
We're a 501C3, we can't do political campaigns, but we can advocate for the idea. There was a crying need for expertise, resources, information at the state level on what Tennessee was doing, what other states were thinking of doing, and what other states had actually done that fell short of the promise, but were still greatly improving college enrollment and affordability.
We decided to devote the rest of the 2016 campaign year to putting together what we called a briefing book. It was initially a policy resource center designed for state leaders. That strategy proved to be our best idea yet because since then, we're up to a dozen states with truly free college programs at some scale and level, and the universality that qualifies them for recognition from us.
The most recent one, which is always surprising to people, although it shouldn't be, is in the state of West Virginia.
The president of the senate, who's their lieutenant governor, was the prime sponsor, the republican governor signed it, and they did so on the strength of the economic development argument and providing more opportunity for West Virginians.
When I tell people that, they say no, no, no, that's not what free college is about. It's about free college for all or some other federal program. We say in reality, the idea that states should make their colleges tuition free is not a democratic idea, it's very much a bipartisan idea. The pioneer was a republican governor in a very conservative Tennessee legislature. The second one was a democratic legislature in Oregon. The governor who inherited the idea is a democrat, but really wasn’t active in making it happen. It's passed in not only red and blue states, but purple states. The Nevada legislature, which became democratic and passed it, was signed by a republican governor, so it's a purple state.
Same is true in Maryland. Democratic legislature, republican governor, easily reelected in blue state Maryland. Made their community colleges tuition free. It doesn't have any partisan perspective, it's something that almost every parent and now most children and students, are recognizing as a necessity, and we have such a hard time convincing people that it's not only a by partisan idea, but enjoys universal popularity. Universal's too strong a word for the way polling is done, but 80% of the population supporting an idea is unheard of.
JM: And that's my job. To give people the political courage and cover that what sounds like a progressive issue as an all American, everyone's in idea.
Why does it “sound progressive”? Who decided that sounds progressive?
MW: Bernie Sanders.
JM: At some point, high schools became free.
MW: 100 years ago.
JW: So we haven't talked about the government providing more education than 12 for 100 years. And in today's lingo, something that the government provides...
MW: Free.
JM: Free, generally is perceived, or at least marked with, the progressive or liberal tag. It's a question of how they spend the money.
Right.
JM: Lower taxes or do we offer free college? But they're not mutually exclusive. Morley's point that in West Virginia, the economic development storyline is what took hold, is just a different way to look at how to spend the state's resources. If you look at it as Johnny gets a free education, that feels like a government hand out. If you look at it like we're going to make Johnny a better member of society…
MW: Pay more taxes.
JM: Pay more taxes. That's an investment, it's not a cost. It’s going to take some time for those numbers to come around. It plays out over the course of years. But, the early return suggests that it's a really smart investment. More kids are getting educated, which means they're getting better jobs, they're probably staying in the state, and contributing to the economy, and not draining the economy, or not sitting unemployed, not sitting in job insecurity because they don't have the skills for the next job and the next job.
MW: A lot of debates at the state level, legitimately so, turn on the question of affordability, not the affordability of college but the affordability of a program that takes away the tuition revenue from the existing system and has the state back fill it. I wrote a piece after looking at some of the research data which continues to grow, thanks to Michelle Miller Adams and Sara Goldrick-Rab, on the impact of free college on employment and economic opportunity.
Because in the long run, if they don't do it, their individual economies will fall so far behind they won't be able to afford the kind of government, lifestyle, society and economic environment they tell their voters they're in favor of.
That's where it's come to, and it's a powerful argument. It's the reason it gets a lot of bipartisan support. Obviously, a lot of the support comes from a traditional, liberal perspective. We need to do right by people and give them opportunity and therefore we have to do this. But it has just as much power as an economic argument on the other side of the political aisle.
Speaking to people's desire to work and participate makes education a big part of that conversation.
MW: It's always been apart of the American conversation. The first major bill in American legislative history was the Northwest Ordinance. It set aside one subsection of a six mile township in all the northwest territories to be devoted to school, you had to have a free one room schoolhouse for every township. Jefferson was saying, without an educated citizenry, democracy won't work.
Education has become elitist in sentiment. Where did that come from?
JM: I think it's a politicized sentiment. It is, at the core of a lot of populism over the years, which is the anti-elites. But we're not talking about making people elite. We're talking about making people job ready. This isn't join the fortune 100, this is get a good job that allows you to pay a mortgage and live with some level of confidence, and have the belief that you can have children, and that you can set something up for them. This is really about keeping a middle class versus the elite class, and what is increasingly the growing disenfranchised.
MW: Some people have come to us saying we can't get this past a republican legislature because they don't think everybody ought to go to college, and they're not convinced college is necessary. It turns out they don't have any children college age. For the most part, anybody with kids understands the necessity of a higher education experience in order for their children to be successful. What they don't understand is how they can possibly afford it, that's why the message of free college breaks through, because it's such a startling message.
I was told by one democrat in one state that will go unmentioned, that I could come in there and talk about making community college more affordable and college more affordable, but I couldn't talk about making them free if I wanted to get republican support. I said well, you know, the name of the organization is the Campaign for Free College Tuition, not the campaign for more affordable college. It's without the message of free, and without its ability to change the culture. People think it's about the money. Money's important, we've got to have the money to pay for it.
You mean I could go to college if I just applied myself? I don't have to worry about how much it costs? The price of college is pretty high even if you make tuition free. We have to deal with those issues as well, but it begins with making tuition free, and then you can talk about everything else.
What messaging works best according to polling?
JW: What's interesting is our research and polling is with people. What Morley has to face is the difference between talking to politicians and how they might frame something either internally within their legislative bodies, or back to their consumers. What we say is, here are the things you can say if you like this idea, here are things you can say to your voters and they will respond to. What works from a messaging standpoint with people is the argument that young people can have a better life if the state does this for them. All the messages that have to do with individual gain work for people.
At the state level, inside the state houses, often times you have to couch the idea and you have to turn that into the economic development question. The economic development question is hard for an individual person sitting at their house because they've got a kid across the table, they're going, can we send you to Pasadena Community College? Can we do that? They don't care that Pasadena may benefit.
Right.
JM: They care that their child could benefit. At that point it goes into the political sphere of making the larger economic development issue.
You don't lose people at “the state should help”?
MW: No.
JM: No. These numbers are incredible. Our company polls on national issues all the time and the idea that anything debated in public discourse right now has 81% support, is incredible.
Perpetuating a debate that you say doesn’t actually exist, by framing this issue as a debate is problematic then. Because your data says there isn't a substantial disagreement on this.
JM: There is not a disagreement.
So, why does it seem like there's a disagreement?
MW: The difference between voters and politicians. If you phrase it in a very ideological way, the state owes everybody a free education, that's going nowhere. If you say students need education in order to be successful, and the state should help by making tuition free, everybody says yeah, that's right, because you're not saying it's a hand out, you're not saying it's a give away, you're not saying it's all about fairness and equality, you're saying hey, this is an economic reality out there and state's ought to do their part.
If on the ideological right, you say there's no such thing as a free lunch, therefore there can't be free college. Somebody's got to pay for it. Well, how does high school work? Now we go back into the murky world of cost versus price.
You will hear many higher education people, particularly those who are involved in the financial aid policy world, say the solution to high price is to make sure poor people get in free, and have the people who can afford to pay the high price, pay for it. That's the most equitable solution. And that's what our entire system is built around – scholarships for the needy, and then everybody else pays. Unfortunately it doesn't quite work for the middle class, because it's unaffordable for the middle class, as well as for students from poor families. The fact of the matter is it doesn't work at all. The system has been tried for 30 years and hasn't done anything about improving college enrollment for minorities or poor students.
The point is that despite its popularity, despite its practical importance, despite its political power, the institutions of existing financial aid which inhabit vast administrative desks in colleges all across the country, and those who support it like the college board, are devoted to making sure faculty don't lose out and don't get the raises they're used to or don't get a job they want. Those forces are very powerful inside the legislative process. They've been working it for 30 years.
JW: One of the challenges, and this is the God's work that Morley and his team are doing, is any state legislature has say 100 to 120 people, and they all have ideas about what's important to them. They went back to their district and campaigned on roads, or infrastructure, it could be all kinds of things. In each of those states you've got to find someone who says, yeah I want to take this on.
MW: Right.
JM: You can't just throw it out there.
MW: You need a champion.
JM: You need a champion, and you need someone who's willing to take some heat.
MW: In California the champion would be somebody you've already interviewed, Ortiz Oakley.
Chancellor Oakley, yeah.
MW: You need to find those, and it's not quite as frustrating as it sounds. It's frustrating to hear the same old debate, the same old arguments, played out.
Stale.
MW: In national media, no reference to research. People putting up theoretical reasons why it can't be done, ignoring the practicality that is has been done and has been successful. That's frustrating. But at the state level, when you find a champion it's too much fun, it's not frustrating at all.
Presidential debates are coming. This will come up in the democratic primaries. If you were to phrase your own debate question about free college, what would it be?
JW: Were you sitting with us at lunch?
I wish.
MW:
JM: A good one.
Jack, would you have the same question?
JM: It's a good one. Because people want their state to administer the program. They trust their state. It's closer.
MW: Education's local. K-12 done by a school board, universities are done by the state, everybody gets that.
JM: The idea of a federal government getting involved in a heavy handed way, brings in all of the mistrust, all of the, “my state's different than their state.” We wanted something that works for a community. The key line there is, the federal government helping states support the programs. The idea that there's a federal solution to communities that are so different is hard to imagine and in today's environment, the idea that something could get passed at a national basis, is hard to fathom. But things get done at the state level all the time.
Every single day, states are accomplishing.